In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 14:01 UTC
Scheduled - Dear All,
Please be advised that our third party provider CardinalCommerce will be performing database system improvements between 2022-05-16 14:00 and 2022-05-19 22:00 UTC. During the maintenance window, Consumer Authentication (3DS), Centinel and MAX services might be affected, however no impact is expected.
Resolved -
The incident has been resolved successfully and the services are fully restored.
We apologize for the inconvenience and thank you for your understanding.
MIM Paysafe
May 16, 15:21 UTC
Identified -
The root cause of the incident has been identified and the technical teams are working on implementing a solution.
Further updates to follow.
MIM Paysafe
May 16, 15:11 UTC
Investigating -
We are currently experiencing issues with all Payment Processing services. The incident has been logged and is under critical investigation. We apologize for the inconvenience this may be causing.
Resolved -
The incident has been resolved successfully and the services are fully restored.
We apologize for the inconvenience and thank you for your understanding.
MIM Paysafe
May 13, 22:16 UTC
Monitoring -
A solution has been implemented and the current state of the incident is being monitored.
Further updates to follow.
MIM Paysafe
May 12, 02:34 UTC
Update -
We are continuing to investigate this issue.
May 11, 13:16 UTC
Investigating -
We are currently experiencing issues with the services mentioned below. The incident has been logged and is under critical investigation. We apologize for the inconvenience this may be causing.
Resolved -
The incident has been resolved successfully and the services are fully restored.
We apologize for the inconvenience and thank you for your understanding.
MIM Paysafe
May 13, 22:15 UTC
Identified -
The root cause of the incident has been identified and the technical teams are working on implementing a solution.
Further updates to follow.
MIM Paysafe
May 13, 19:16 UTC
Investigating -
We are currently experiencing issues with the services mentioned below. The incident has been logged and is under critical investigation. We apologize for the inconvenience this may be causing.